Customer Centre

FAQs

Step 1: Browse the products.
Step 2: Select your preferred date and time.
Step 3: Select candle/knife.
Step 4: Add to cart.
Step 5: Select ‘Delivery’ or ‘In-store Pickup’. (Delivery fee will be calculated after you have entered the delivery details.)
Step 6: Complete the payment.
Step 7: Your order is confirmed!


Note that order placed before 5pm will be delivered by 12pm next day. Please expect 1 extra day for order after 5pm.

No. We do not sell on display. All orders are taken on a pre-order basis. Cakes are prepared based on the number of orders we get for a specific time frame. Therefore, all orders must be placed on our website before visiting our store to collect your order.

We accept Credit & Debit Card, Online Banking/FPX, GrabPay, Boost, TouchNGo, Maybank QRpay and Shopee Pay.

If a certain date or time is blocked/greyed out, it means that the product is not available for that date/time or it has passed the cut-off time.

No, we do not attach any receipts along with the delivery. The buyer will receive a payment confirmation and an order confirmation email once the order is confirmed.

If you would like to have them delivered to different addresses or at different times, you would need to place the orders separately on our website.

To amend or cancel your order, please request to us by submitting